These terms and conditions outline the rules and regulations for the use of the BLUEMIFY Website, located at www.bluemify.com By accessing this website we assume you accept these terms and conditions. Do not continue to use BLUEMIFY if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements:
"Client", "You" and "Your" refers to you, the person logging on to this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us" refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to prevailing law of Kenya. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they are taken as interchangeable and therefore refer to the same.
- "Client", "You", or "Your" refers to any person accessing or using Bluemify's Services.
- "Bluemify", "Company", "We", "Our", or "Us" refers to Bluemify.
- "Partners" refers to hospitals, clinics, or medical professionals affiliated with Bluemify (e.g., Jesse Kay Hospital).
- "Healthcare Professional" means any doctor, nurse, or specialist providing care through Bluemify.
Bluemify provides a platform that enables users to:
- Access medical and wellness services, including online consultations, home-based care, classes, and partner hospital services.
- Schedule, reschedule, and manage medical appointments.
- Securely share and store medical information.
- Bluemify may record or log certain interactions (excluding video consultations) for quality assurance, safety checks, or dispute resolution, in compliance with applicable law.
Bluemify may modify, suspend, or discontinue services at any time without prior notice.
- To access certain services, you must create an account and provide accurate and up-to-date information.
- You are solely responsible for maintaining the confidentiality of your login credentials.
- You must promptly notify Bluemify of any unauthorized use of your account.
- We recommend enabling two-factor authentication for added security.
- You are responsible for ensuring that your contact details remain accurate and reachable for appointment reminders, service verification, and important account updates.
- Some services are subject to fees. You agree to pay all applicable charges.
- Payments are processed through third-party providers (e.g., SasaPay, banks). By using these services, you agree to their terms.
- Fees may change from time to time.
Certain services offered through BLUEMIFY may be subject to fees. You agree to pay all applicable fees and charges for the services you use.
We reserve the right to modify our fees and payment terms at any time without prior notice.
We use third-party payment processors to handle all payment transactions. By using our services, you agree to be bound by the terms and conditions of our payment processors.
Certain services offered through BLUEMIFY may be subject to fees. You agree to pay all applicable fees and charges for the services you use. Refunds may be considered in the following circumstances:
Technical errors or service disruptions attributable to BLUEMIFY
Any other circumstances deemed appropriate by BLUEMIFY management
BLUEMIFY is provided on an "as is" and "as available" basis. We do not warrant or represent that the Website or its services will be uninterrupted, error-free, or secure.
In no event shall BLUEMIFY or its affiliates, directors, officers, employees, agents, or representatives be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of BLUEMIFY or the services provided through it.
Furthermore, while BLUEMIFY endeavors to provide accurate and reliable medical information, users acknowledge that virtual consultations may not fully replicate in-person medical examinations. BLUEMIFY shall not be liable for any adverse consequences resulting from the reliance on advice or information provided through its platform.
You agree to indemnify, defend, and hold harmless BLUEMIFY and its affiliates, directors, officers, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, and expenses arising out of or related to your use of BLUEMIFY, violation of these Terms, or any breach of your representations and warranties.
We employ the use of cookies. By accessing BLUEMIFY, you agreed to use cookies in agreement with the BLUEMIFY Privacy Policy.
Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
You must not:
· Republish material from BLUEMIFY
· Sell, rent or sub-license material from BLUEMIFY
· Reproduce, duplicate or copy material from BLUEMIFY
· Redistribute content from BLUEMIFY
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. BLUEMIFY does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of BLUEMIFY, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, BLUEMIFY shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
- Refund requests must be submitted to support@bluemify.comwithin 7 days of booking.
- Refunds will be reviewed and may be approved, partially approved, or rejected.
- Refunds are processed to the original payment method within 7–10 business days once approved.
- Refund eligibility may require verification of service status through Bluemify’s confirmation process.
- Pregnancy loss or medical emergencies: In cases of miscarriage, stillbirth, or other serious medical events, refunds may be approved with supporting documentation.
- Partner hospital packages: Refunds will follow pre-agreed revenue-sharing models. The final refund requires acknowledgment by Bluemify, the hospital, and the patient.
- Non-refundable items: Services that have been fully delivered or transportation fees (for home consultations already dispatched) are non-refundable.
- No cancellations are allowed. Appointments may only be rescheduled.
- Requests must be made at least 48 hours before the scheduled appointment, supported by a valid reason.
- This policy applies to both patients and healthcare professionals.
- Bluemify reserves the right to approve or deny rescheduling requests based on availability.
- Direct cancellations are not permitted.
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
o commonly-known consumer and/or business information sources;
o dot.com community sites;
o associations or other groups representing charities;
o online directory distributors;
o internet portals;
o accounting, law and consulting firms; and
o educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of BLUEMIFY; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to support@bluemify.com with the subject line Linking Request. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of BLUEMIFY'S logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
- Services provided through Bluemify, whether by Bluemify staff, partner hospitals, or independent healthcare professionals, are only considered complete when both the healthcare provider and the patient confirm delivery through the platform.
- Bluemify may contact patients via phone, SMS, or in-app communication to verify whether a service was delivered, confirm service details, resolve discrepancies, and support quality assurance. By using the platform, you consent to such communication for safety, verification, and operational purposes.
- Failure to respond to service-verification requests may delay or affect service confirmation, ratings, refunds, or partner disbursements.
- Disbursements to partner hospitals, healthcare professionals, or partner clinics occur only after:
- Confirmation of service by both parties.
- Verification by Bluemify, where necessary.
- Patients may be asked to provide ratings or feedback upon completion.
- Bluemify is not a substitute for emergency medical services. In life-threatening situations, call your local emergency number immediately.
- Virtual consultations may not replicate full in-person examinations.
- Bluemify is not liable for medical negligence; responsibility lies with the individual healthcare professional or partner hospital.
By using Bluemify, you agree to:
- Provide accurate medical and personal information.
- Use the Services only for lawful and intended purposes.
- Respect healthcare professionals’ time by honoring scheduled appointments.
- Not misuse or fraudulently reschedule appointments.
You agree to respond truthfully to Bluemify’s service-verification requests to support safety, operational integrity, and fair disbursement to healthcare providers.
- Unless otherwise stated, Bluemify and/or its licensors own all intellectual property on the platform.
- You may use the platform for personal purposes only.
- You may not republish, sell, or redistribute content from Bluemify without permission.
- Users may post comments or content on the platform.
- Comments reflect users’ opinions, not Bluemify’s.
- Bluemify reserves the right to monitor and remove inappropriate or unlawful content.
- By posting, you grant Bluemify a non-exclusive license to use, reproduce, and edit your content.
- Services are provided "as is" and "as available"
- Bluemify does not guarantee uninterrupted or error-free service.
- We are not liable for indirect or consequential damages arising from use of the Services.
- You agree to indemnify Bluemify against any claims resulting from your use of the platform.
- Bluemify is not responsible for delays or failures in service confirmation caused by a patient's failure to respond to verification communications.
- Bluemify uses cookies in line with our Privacy Policy.
- Cookies may be used for authentication, analytics, and personalization.
- Bluemify may contain links to third-party websites.
- We are not responsible for third-party practices or content.
Bluemify reserves the right to suspend or terminate accounts that:
- Violate these terms.
- Engage in fraudulent, abusive, or unlawful activities.
- Misuse healthcare services.
These Terms are governed by the laws of Kenya, including the Kenya Data Protection Act and relevant healthcare regulations.
For questions, refunds, rescheduling, or legal inquiries, contact us at:
Email: support@bluemify.com
Phone: +254 714 299 566
