Terms and Conditions

Please read carefully

The terms that guide your use of Bluemify.

These Terms and Conditions explain the rules that apply when you use Bluemify's website, application, healthcare services, and related features.

Clear terms

Care services

Payments

Your account

These Terms and Conditions outline the rules and regulations for the use of the BLUEMIFY Website, located at www.bluemify.com. By accessing this website, we assume you accept these Terms and Conditions. Do not continue to use BLUEMIFY if you do not agree to all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements:

"Client", "You" and "Your" refers to you, the person logging on to this website and complying with the Company's Terms and Conditions.
"The Company", "Ourselves", "We", "Our" and "Us" refers to Bluemify.
"Party", "Parties", or "Us" refers to both the Client and ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to the prevailing laws of Kenya.

On this page

Definitions

"Client", "You", or "Your" refers to any person accessing or using Bluemify's Services.
"Bluemify", "Company", "We", "Our", or "Us" refers to Bluemify.
"Partners" refers to hospitals, clinics, or medical professionals affiliated with Bluemify, including Jesse Kay Hospital.
"Healthcare Professional" means any doctor, nurse, or specialist providing care through Bluemify.

Services provided

Bluemify provides a platform that enables users to:

Access medical and wellness services, including online consultations, home-based care, classes, and partner hospital services.
Schedule, reschedule, and manage medical appointments.
Securely share and store medical information.
Receive service-related communication and support.

Bluemify may record or log certain interactions, excluding video consultations, for quality assurance, safety checks, or dispute resolution, in compliance with applicable law.

Bluemify may modify, suspend, or discontinue services at any time without prior notice.

Accounts and security

To access certain services, you must create an account and provide accurate and up-to-date information.
You are solely responsible for maintaining the confidentiality of your login credentials.
You must promptly notify Bluemify of any unauthorized use of your account.
We recommend enabling two-factor authentication for added security.
You are responsible for ensuring that your contact details remain accurate and reachable for appointment reminders, service verification, and important account updates.

Payment and fees

Some services are subject to fees. You agree to pay all applicable charges.
Payments are processed through third-party providers, such as payment service providers and banks. By using these services, you agree to their applicable terms.
Fees may change from time to time.

Google Services Integration

Virtual consultations

The Bluemify app offers Healthcare Professionals the ability to connect their Google account to enable virtual consultations with patients.

The calendar-syncing and meeting-link generation functionality relies entirely on integration with Google APIs, including Google Calendar and Google Meet.
The Bluemify app does not independently host, generate, or store meeting links or calendar data; this functionality is provided through and dependent on Google's services.
Limitation of liability for Google service issues: Bluemify is not legally responsible or liable for schedule disruptions, missing or broken meeting links, data synchronization delays, failed calendar invites, or any direct or indirect business losses arising from Google service downtime, API outages, changes to Google's APIs, or other failures outside Bluemify's control.
Compliance with Google's terms: By connecting a Google account and using the Google Meet and Google Calendar integration, you agree to comply with Google's own Terms of Service and applicable policies, in addition to these Terms.

Use of the integration is at your own discretion, and you may disconnect your Google account at any time via your Google Account settings.

Refund policy

Certain services offered through BLUEMIFY may be subject to fees. You agree to pay all applicable fees and charges for the services you use.

We reserve the right to modify our fees and payment terms at any time without prior notice.

We use third-party payment processors to handle payment transactions. By using our services, you agree to be bound by the terms and conditions of our payment processors.

Refunds may be considered in the following circumstances:

Technical errors or service disruptions attributable to Bluemify.
Any other circumstances deemed appropriate by Bluemify management.

Refund requests

Refund requests must be submitted to support@bluemify.com within 7 days of booking.
Refunds will be reviewed and may be approved, partially approved, or rejected.
Refunds are processed to the original payment method within 7–10 business days once approved.
Refund eligibility may require verification of service status through Bluemify's confirmation process.

Special circumstances

Pregnancy loss or medical emergencies: In cases of miscarriage, stillbirth, or other serious medical events, refunds may be approved with supporting documentation.
Partner hospital packages: Refunds will follow pre-agreed revenue-sharing models. The final refund requires acknowledgment by Bluemify, the hospital, and the patient.
Non-refundable items: Services that have been fully delivered or transportation fees for home consultations already dispatched are non-refundable.

Rescheduling policy

Appointments may be rescheduled rather than directly cancelled.
Requests must be made at least 48 hours before the scheduled appointment and should be supported by a valid reason.
This policy applies to both patients and healthcare professionals.
Bluemify reserves the right to approve or deny rescheduling requests based on availability.

Cancellation policy

Direct cancellations are not permitted.

Appointments are handled through the rescheduling process described above and are subject to the applicable refund policy.

Service delivery and confirmation

Services provided through Bluemify, whether by Bluemify staff, partner hospitals, or independent healthcare professionals, are only considered complete when both the healthcare provider and the patient confirm delivery through the platform.
Bluemify may contact patients via phone, SMS, or in-app communication to verify whether a service was delivered, confirm service details, resolve discrepancies, and support quality assurance.
Failure to respond to service-verification requests may delay or affect service confirmation, ratings, refunds, or partner disbursements.

Service disbursement

Disbursements to partner hospitals, healthcare professionals, or partner clinics occur only after confirmation of service by both parties and verification by Bluemify where necessary.

Patients may also be asked to provide ratings or feedback upon completion.

Medical disclaimer

Bluemify is not a substitute for emergency medical services.

In life-threatening situations, call your local emergency number immediately.

Virtual consultations may not replicate full in-person examinations.
Bluemify is not liable for medical negligence; responsibility lies with the individual healthcare professional or partner hospital.

User responsibilities

By using Bluemify, you agree to:

Provide accurate medical and personal information.
Use the Services only for lawful and intended purposes.
Respect healthcare professionals' time by honoring scheduled appointments.
Not misuse or fraudulently reschedule appointments.
Respond truthfully to Bluemify's service-verification requests to support safety, operational integrity, and fair disbursement to healthcare providers.

Intellectual property

Unless otherwise stated, Bluemify and/or its licensors own all intellectual property on the platform. All intellectual property rights are reserved.

You may access Bluemify for your own personal use, subject to the restrictions set out in these Terms and Conditions.

You must not:

Republish material from Bluemify.
Sell, rent, or sub-license material from Bluemify.
Reproduce, duplicate, or copy material from Bluemify.
Redistribute content from Bluemify.

Comments and user content

Users may post comments or content on the platform.
Comments reflect users' opinions and do not necessarily reflect the views of Bluemify.
Bluemify reserves the right to monitor and remove inappropriate or unlawful content.
By posting content, you grant Bluemify anon-exclusive licenseto use, reproduce, and edit that content.

Liability

BLUEMIFY is provided on an "as is" and "as available" basis. We do not warrant or represent that the Website or its services will be uninterrupted, error-free, or secure.

Bluemify and its affiliates, directors, officers, employees, agents, and representatives shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of Bluemify or the services provided through it.
While Bluemify endeavors to provide accurate and reliable medical information, users acknowledge that virtual consultations may not fully replicate in-person medical examinations.
Bluemify shall not be liable for adverse consequences resulting from reliance on advice or information provided through its platform.
You agree to indemnify, defend, and hold harmless Bluemify and its affiliates, directors, officers, employees, agents, and representatives from claims, liabilities, damages, losses, and expenses arising from your use of Bluemify, violation of these Terms, or breach of your representations and warranties.
Bluemify is not responsible for delays or failures in service confirmation caused by a patient's failure to respond to verification communications.

Cookies

Bluemify uses cookies in line with our Privacy Policy.
Cookies may be used for authentication, analytics, and personalization.
Cookies may also support functionality and make it easier for users to interact with the platform.

Links to other websites

Bluemify may contain links to third-party websites or services.

We are not responsible for the privacy practices, availability, or content of third-party websites. Users should review the terms and policies of third-party services before using them.

Termination of accounts

Bluemify reserves the right to suspend or terminate accounts that:

Violate these Terms.
Engage in fraudulent, abusive, or unlawful activities.
Misuse healthcare services.

Governing law

These Terms are governed by the laws of Kenya, including the Kenya Data Protection Act and relevant healthcare regulations.

Need help?

We're here to help.

For questions, refunds, rescheduling, or legal inquiries, contact the Bluemify team.

support@bluemify.com +254 702 743 030

Have any questions?

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Chat with our team

support@bluemify.com

Call us

+254 702 743 030